A premier global provider of commercial-duty transmission and hybrid propulsion systems needed a new way to reach a worldwide audience with technical publications, training materials, and marketing collateral. In addition to supporting the valued dealer and distribution network, the new configuration would have to service the aftermarket as well.
Gilmore Global was selected to customize a state-of-the-art solution to could address several operational deficiencies in the client’s supply chain. Here the objectives were to:
- Reduce overall program costs
- Improve payment processes and tax management processes
- Enhance the e-commerce shopper experience
- Eliminate large warehouse inventories
- Improve time to market
- Transition from paper to digital documents
The Gilmore Global result
Leveraging our industry-leading e-commerce and revenue management services, we reengineered the client’s training infrastructure without interruption to any end user. Key outcomes from our solution included:
- 30% overall program cost reduction
- A new and sophisticated e-commerce environment
- Full compliance with U.S. and global sales tax requirements
- Full removal of print items inventory in favour of print on demand
- New production locations activity around the globe
- Digital content solution leads to significant reduction in lead times
- EDI services implemented to OEM production lines
Comment from the client
“We had a large number of key customers that required some hand-holding and we didn’t have the resources to handle the entire transition. Gilmore Global worked diligently with these customers to implement our new processes. They also recommended several cost-saving methods that helped deliver 30% savings. Gilmore Global was a true business partner.”
